Refund policy
Effective Date: September 26, 2026
At Maison Breya, we take great care in selecting and presenting our products. We want every Maison Breya experience to meet the standards we set for our clients.
If you are not completely satisfied with your purchase, please review the following policy regarding returns, exchanges, and refunds.
1. RETURN ELIGIBILITY
Customers may request a return within fourteen (14) days of delivery for online purchases or within fourteen (14) days of purchase for in-store purchases.
To be eligible for a return, an item must:
- Be unused and unopened
- Remain in its original packaging
- Be in the same condition in which it was received
- Be accompanied by proof of purchase or order confirmation
Items that do not meet these conditions may not be accepted for return.
2. NON-RETURNABLE ITEMS
For reasons of hygiene, safety, and product integrity, the following items are final sale once opened or used and are not eligible for return or refund:
- Fragrances
- Skincare products
- Makeup products
- Candles
- Personal care items
Items that have been opened, used, altered, or damaged after delivery are not eligible for return.
3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, leaking, or incorrect, please contact Maison Breya within forty-eight (48) hours of delivery so that we can review the issue and assist you promptly.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and its packaging
Following review, Maison Breya may provide a replacement, store credit, or refund, as appropriate to the circumstances.
4. RETURN SHIPPING
For eligible returns that are not due to a defective, damaged, or incorrect item, the customer is responsible for the cost of return shipping.
Maison Breya is not responsible for items lost or damaged while being returned. We strongly recommend using a tracked shipping service and retaining proof of shipment.
5. REFUND PROCESS
Once your return has been received and inspected, Maison Breya will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method within five (5) to ten (10) business days, depending on your financial institution.
Original shipping charges are generally non-refundable, except where applicable to an item that was received damaged, defective, or incorrect.
6. EXCHANGES
Eligible items may be exchanged within the applicable fourteen (14) day return period, subject to availability.
For in-store purchases, exchanges may be offered within fourteen (14) days of purchase when accompanied by valid proof of purchase.
7. THE REFILL RITUAL
Maison Breya fragrances are designed to become part of The Maison Breya Refill Ritual.
Refill services and refill products are final sale once opened or used and are not eligible for return or refund.
8. RETURN POLICY ABUSE
Maison Breya reserves the right to decline returns or refunds where there is reasonable evidence of misuse, repeated abuse of the return policy, fraudulent activity, or other suspicious behavior.
9. CONTACT INFORMATION
For questions regarding returns, refunds, or exchanges, please contact Maison Breya Customer Care:
Email: PR@MAISONBREYA.COM
Our team will review your inquiry and assist you as promptly as possible.