Shipping policy

Effective Date: September 26, 2026

At Maison Breya, every order is carefully prepared and thoughtfully packaged to ensure it reaches you safely and in keeping with the Maison Breya experience.

ORDER PROCESSING

Orders are typically processed within 1–3 business days following payment confirmation.

During holidays, promotional periods, or periods of increased demand, processing may take slightly longer. If there is an unexpected delay affecting your order, we will make reasonable efforts to keep you informed.

SHIPPING & DELIVERY

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available.

Delivery times vary depending on the destination, shipping method, and carrier.

Please note that estimated delivery times are provided by the applicable carrier and are not guaranteed. Delays may occur due to circumstances beyond Maison Breya's reasonable control, including carrier disruptions, severe weather, customs processing, or other unforeseen circumstances.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your information before completing your order. Maison Breya is not responsible for delays, additional shipping costs, or delivery issues resulting from an incorrect or incomplete address provided by the customer.

LOST OR DELAYED PACKAGES

If tracking indicates that a package has been delivered but you have not received it, or if your package appears to be significantly delayed, please contact the applicable shipping carrier first.

Maison Breya will assist with the matter where reasonably possible. However, once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and procedures.

DAMAGED PACKAGES

If your order arrives visibly damaged, please contact Maison Breya within forty-eight (48) hours of delivery.

Please provide your order number along with clear photographs of the shipping package and the damaged product so that our team can review the issue and determine the appropriate resolution.

CONTACT

For questions regarding shipping or delivery, please contact Maison Breya Customer Care:

Email: PR@MAISONBREYA.COM

Maison Breya